Cancellation or Refund Policy
Any change in your reservation may request it through our call Center at number (800) 849 8001 at least 12 hours in advance of reserved schedule;To request a cancellation or refund you must send a email to reembolsos@alamo.com.mx.
Reservations that have not been previously paid will have a period of 2 -hour tolerance to collect the car;After this period the reservation will be subject to the availability of the square releasing all Responsibility to Alamo Mexico.
Prepaid reservations will have a period of tolerance to collect the 6 -hour car;After this period the reservation will be subject to availability of the square and if canceled, the corresponding penalty percentages. **
In the online prepaid mode on the site www.alamo.com.mx or by our Call Center, the name of the client that appears in the reservation must coincide with the head of the credit card, official identification and current management license submitted at the time of collecting the car.
For all reservations of the prepaid modality that require a modification to the established date should be notified to the square where will deliver the car at least 12 hours in advance.If the rent is greater, The difference of days will be charged in relation to the initial delivery date.Yeah The rent is less than or equal, only the reservation date will be changed and reimburse the difference.
In case of not canceling the reservation, it will be penalized with the equivalent to 1 day of rent.
The time to reimburse will depend on the established times of the bank that the customer has selected to cover the payment.For the Refunds where payment has been made using the months of months Without interest, Alamo will not be responsible for the cancellation of the positions recurring, in that case the client must perform the corresponding management With your bank.
The reasons in which the commission applies for refund:
| Reason | Apply refund commission |
|---|---|
| Do not have a credit card when taking the reservation or not Comply with any of the requirements for reservation which are Accepted when creating the reservation via web | YES |
| Do not have the amount for retention | |
| Modification to reserve dates | |
| Cancellation of the trip | |
| Any error error made on the website | |
| PERSONAL MOTIVES | |
| No unit was available | NO |
The cancellation commissions are mentioned below according to the anticipation time:
| Canceling 12 hours or more before reserved schedule | |||
|---|---|---|---|
| Way to pay | Commission for reimbursement | Refund commission with months without interest | Total commission to generate refund |
| Prepaid without months without interest | 10% or a rental day | N/A | 10% or a rental day |
| Prepaid with 3 months without interest | 10% or a rental day | 5% | (10% or a day of rent) + 5% |
| Prepaid with 6 months without interest | 10% or a rental day | 7% | (10% or a rental day) + 7% |
| *The minor amount is charged | |||
| * % Based on the total reservation paid | |||
| Canceling with less than 12 hours before reserved schedule | |||
|---|---|---|---|
| Way to pay | Commission for reimbursement | Refund commission with months without interest | Total commission to generate refund |
| Prepaid without months without interest | 20% or a rental day | N/A | 20% or a rental day |
| Prepaid with 3 months without interest | 20% or a rental day | 5% | (20% or a rental day) + 5% |
| Prepaid with 6 months without interest | 20% or a rental day | 7% | (20% or a rental day) + 7% |
| *The minor amount is charged | |||
| * % Based on the total reservation paid | |||
Any change in the dates of your income or cancellation we are at your service on the phone 800 849 8001 or in any of our official channels.
For more information we invite you to consult our income policies and cancellation policies.
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